Return Policy

Refund & Quality Guarantee

We are dedicated to the quality of our products and offer a 30-day refund policy for your peace of mind and satisfaction.

Quality Assurance

Rest assured — every product undergoes extensive technical inspections according to EU/UK and international standards before delivery. Our goal is to ensure that you receive a product that not only works perfectly but also meets our high quality standards.

Lost or Damaged Deliveries

Although we normally do not accept returns, we understand that logistical issues can sometimes occur. If your product is lost during transit or arrives damaged, please contact us via email. We will handle the matter promptly and send a replacement product at no additional cost.

Claim Timeframe

To resolve the matter efficiently, please report any damage or manufacturing defects within 30 days of receiving the product. Unfortunately, we cannot take responsibility for damage reported after this period.

How to Request a Refund

In case of damage or manufacturing defects, please contact us at info@veltidy.com and attach relevant proof. We will review the case immediately and, if it falls within our policy, begin the 30-day refund process.

Your satisfaction is our priority, and we are committed to delivering excellent service. If you have any further questions or concerns, please do not hesitate to contact us.